Frequently Asked Questions
We have attempted to answer some of the most frequently asked questions here. Please feel free to CONTACT US if we have not addressed your specific question. Please printout this page for future reference.
 
# In case of any emergency please call Arrowhead Security on : 970 328 6611

Important Ph. Nos. : Landline Ph at Condo: 970 926 2853 * Beaver Creek info: 970 949 5750 * Vail info: 970 476 5601

# Check-In Time is 4.30 pm and Check-Out time is 10.30 am.
(Please note that we sometimes have guests coming in on the same day as you might be leaving, hence we need at least 5 hours to provide house-keeping services).
# Key Pick-up: After a confirmed booking has been made, we will pass on your name to the 24 Hour Secur

# Washer and dryer are located in the condo itself. Detergent has been provided.

# Snow Plowing: The roads and driveway are plowed by the maintenance personnel. The pavements are heated.

# Garbage bags are provided in the kitchen below the sink. The garbage dump is located in the underground parking area, next to the maingarage door.
# We provide Bed linen, towels, shampoo, soap, paper towels, coffee, filters, a fully equipped kitchen with pots, pans, plates and silverware. House-keeping cleans the Condo prior to your arrival. If you wish to have additional cleaning services during your stay, you may call Nitty Gritty Services at 970 926 6390 (they do need advance notice). Typically they charge about $35.00 per hour of service. PLEASE NOTE: YOU HAVE TO SETTLE ANY CHARGES DIRECTLY WITH THEM.

# Radiant Heat: The condo benefits from new technology, with quick reacting "warmboard" UnderFloor radiant heat. (Note: Please move the thermostats incrementally, and allow one hour to feel the results. If you move the thermostat too rapidly by moving the thermostat by a large amount, the place will get too warm for comfort and will stay so for a long period of time before cooling off to a comfortable temperature).

# A rack located at the entrance to the lodge has flyers offering information and discounts on shopping, ski, bike rentals and local activities.

# Strictly NO SMOKING is allowed anywhere in the Condo.
Smoking in the house will result in the immediate forfeiture of the damage deposit !!

# Sorry, No pets in the house please.

Please do not wear SKI BOOTS in the condo.

# The nearest grocery store is Village Market, which is 2.3 miles going south (turn left) from the main Security Gate. Two blocks ahead of Village Market, there are good restaurants serving Italian, Mexican and Asian cuisines.